Questions
Everything people ask before their first order.
Do I need to be home?
No. Everything is contact-free. Leave the tied bags outside your door on your pickup day. We email you the day before, then text when we're headed over, at pickup, and at drop-off. Clean laundry comes back to the same spot with a photo. Apartments: leave a gate code in the notes or use the leasing office.
Is my laundry mixed with other people's?
Never. Every order is washed, dried and folded on its own.
How do you wash it?
Machine washed and dried together on medium heat with fragrance-free detergent. Want a light scent? Pick Scent booster when you book, $1 per bag, charged with your order. Prefer your own detergent? Pick "I'll provide mine" and leave it on top of the bags. We don't stain-treat, hand-wash, or hang-dry.
Can I pick any day?
Any day of the week, including Sunday. Book today and we pick up tomorrow. Your laundry is back within 24 hours of pickup. We email you the day before and text when we're on the way, so there's no time slot to watch.
What does it cost?
$34.99 per standard 13-gallon kitchen bag, washed, dried and folded, plus $14.99 pickup and delivery once per order. Two-bag minimum, no maximum. Delivery is free on your first order, so a first two-bag order is $69.98. Everything is paid online when you book.
What bags do I use?
Any standard 13-gallon kitchen trash bag, tied at the top. An overfilled or larger bag counts as two. We bring your clean laundry back in fresh bags, so keep yours for next time.
What don't you take?
Comforters, duvets, pillows, rugs, curtains, pet beds, dry-clean-only pieces, silk, leather, wool, and anything with grease, paint or hazardous soil. Bulk linens for businesses go through weekly commercial accounts.
How does weekly work?
Tick "Make this weekly" and we hold your day every week. The day before each pickup we email you to confirm how many bags, then send your payment link. Reply SKIP to pass that week, no charge, no penalty. Cancel anytime by email.
How do I pay for weekly pickups?
The same way as any order. Each week you confirm your bag count by email and pay through a secure link before pickup, so the amount always matches what you leave out. No card is stored on our site. Cancel anytime by email.
What payment methods do you take?
Card, Apple Pay, Google Pay, Cash App Pay and Amazon Pay through Stripe, plus PayPal and Venmo. Nothing is paid at the door.
Can I change or cancel?
Reply to your confirmation email. Changing or cancelling is free until 8 PM the night before. Same-day cancellations are charged the $14.99 delivery fee only. Booked the wrong number of bags? Leave what you have and tell us the new count; we send a link for the difference or refund it.
What if something is lost or damaged?
Tell us within 48 hours of delivery and we'll make it right, up to the cost of the order. Socks and single items are the exception: we are not liable for lost socks or unmatched pieces, and the other half of a pair is usually still at home. Full details are in our Protection policy.
How do gift pickups work?
Pick how many bags, enter the recipient's name and email, and pay. They get a code by email with a button that fills it into the booking form. The code covers the bags and delivery, is good for 6 months, and works once. They can add bags or scent booster and pay only the difference.
How does refer a friend work?
Your friend types your name or the email you booked with in the "Referred by a friend?" box when they book. They get free delivery on that first order like everyone does. The day after their laundry is delivered, you get a one-time $14.99 code by email for your next order. No limit on how many friends.
Do you do business accounts?
Yes. Gyms, salons, clinics, short-term rentals and offices get a per-bag rate with pickup and delivery included on a fixed weekly day. Ask for a quote on the business page.