Terms of Service

Effective September 20, 2026. By booking a pickup, buying a gift, or using this website you agree to these terms. Please read them; they are short and written in plain words.

1. Who we are

"We", "us" and "Laundry Wash & Fold Pickup" mean the laundry pickup and delivery service operating at https://laundrywashandfoldpickup.com in the San Gabriel Valley, California. You can reach us at contact@laundrywashandfoldpickup.com.

2. The service

We collect tied 13-gallon kitchen bags of everyday laundry from outside your door on the day you choose, wash, dry and fold the contents as one load per bag, and return them to the same spot within 24 hours of pickup, guaranteed within 48 hours. Service is contact-free. We may decline or cancel any order, for example an address outside our area or a bag containing items we do not accept, and we refund what you paid for it.

3. Pricing and payment

$34.99 per standard 13-gallon kitchen bag. An overfilled bag, or a bag larger than 13 gallons, counts as two bags.
$14.99 pickup and delivery per order, free on a verified first order. A first order means no earlier paid order under the same mobile number or email address. We check this and refuse the discount when a previous order exists.
Two-bag minimum. Optional scent booster is $1 per bag.
Everything is paid in full online when you book, through Stripe (card, Apple Pay, Google Pay, Cash App Pay, Amazon Pay) or PayPal (PayPal, Venmo). Nothing is paid at the door.
If you leave out more bags than you booked, we email you a link for the difference before we wash. Fewer bags, and we refund the difference.
Prices may change. The price shown when you book is the price you pay.

4. Your bags

Use standard 13-gallon kitchen trash bags, tied at the top, with everything inside. Empty all pockets. Do not include items listed on our booking policies as not accepted. We return clean laundry in fresh bags.

5. Pickup and delivery

Leave bags outside your door, porch, or the spot you describe in the notes. We email you the day before, then text when we are on the way, at pickup, and at drop-off, with a photo at pickup and delivery. Bags are in your care before pickup and after delivery. If we arrive and no bags are out, we may charge the $14.99 delivery fee and refund the rest.

6. Changes and cancellations

Change or cancel free until 8 PM the night before your pickup by replying to your confirmation email. Same-day cancellations are charged the $14.99 delivery fee only; the rest is refunded. Refunds go back to the original payment method within 5 to 10 business days.

7. Weekly service

Weekly service holds your chosen day each week. The day before each pickup we email to confirm your bag count and send a payment link. Nothing is charged until you pay that link. Reply SKIP to pass a week. Cancel at any time by email. There is no contract and no card on file.

8. Gift pickups and referral codes

A gift code covers the number of bags bought plus pickup and delivery, is valid for six months from purchase, and can be used once, for one order, by whoever holds it. It has no cash value and is not refundable after it is issued, except where the law requires. Extra bags or scent booster on a gift order are paid by the person booking.

A referral code is a one-time $14.99 credit we email to an existing customer after a friend they named completes a first order and it is delivered. It is valid for six months, works on one order, has no cash value, and does not combine with a gift code or the first-order discount. We may withhold a referral credit where the referral appears to be self-referral or otherwise abusive.

9. Lost or damaged items

Our Protection policy sets out what we cover, what we do not, and the 48-hour reporting window. In short: we are not liable for lost socks or single items, for anything left in pockets, or for items we do not accept, and our total liability for an order is limited to the amount paid for it, except as stated for a lost bag.

10. Health and safety

Bags containing bodily fluids, mold, pests, or chemicals are returned unwashed at no charge. We may decline future service to an address after such an order.

11. Your account and information

We collect only what we need to do the job: your name, mobile number, email, and pickup address, plus your order details. How we use and protect it is in our Privacy policy. We do not store card numbers; payments are processed by Stripe and PayPal.

12. Messages

By booking you agree to receive transactional emails and text messages about your order (confirmation, reminder, on the way, pickup, delivery). Reminder-type emails include a link to stop them. Reply STOP to any text to stop texts; we may then have to contact you by email or cancel a pickup we cannot confirm.

13. Website

The website, its text, design and images are ours. You may use the site to book and manage orders. Do not scrape it, interfere with it, or use it for anything unlawful.

14. Disclaimers and liability

Except as stated in these terms and the Protection policy, the service is provided as is. To the fullest extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights that California law gives you and does not allow us to limit.

15. Disputes

These terms are governed by the laws of the State of California. If something goes wrong, email us first; we resolve almost everything within a day. Any dispute that cannot be resolved that way will be handled in the state or federal courts located in Los Angeles County, California, or in small claims court where eligible.

16. Changes to these terms

We may update these terms. The date at the top shows the current version. Orders placed before a change are covered by the terms in force when they were placed.

Questions about these terms: contact@laundrywashandfoldpickup.com.