Laundry Wash & Fold Pickup Book a pickup

Terms of Service

Terms of Service

Effective September 20, 2026. By booking a pickup, buying a gift, or using this website you agree to these terms. Please read them; they are short and written in plain words.

1. Who we are

"We", "us" and "Laundry Wash & Fold Pickup" mean the laundry pickup and delivery service operating at https://laundrywashandfoldpickup.com in the San Gabriel Valley, California. You can reach us at contact@laundrywashandfoldpickup.com.

2. The service

We collect tied 13-gallon kitchen bags of everyday laundry from outside your door on the day you choose, wash, dry and fold the contents as one load per bag, and return them to the same spot within 24 hours of pickup. Service is contact-free. We may decline or cancel any order, for example an address outside our area or a bag containing items we do not accept, and we refund what you paid for it.

3. Pricing and payment

4. Your bags

Use standard 13-gallon kitchen trash bags, tied at the top, with everything inside. Empty all pockets. Do not include items listed on our booking policies as not accepted. We return clean laundry in fresh bags.

5. Pickup and delivery

Leave bags outside your door, porch, or the spot you describe in the notes. We email you the day before, then text when we are on the way, and email you a photo at pickup and at delivery. Bags are in your care before pickup and after delivery. If we arrive and no bags are out, we may charge the $14.99 delivery fee and refund the rest.

6. Changes and cancellations

Change or cancel free until 8 AM on your pickup day, and always within one hour of booking, from your order page or by replying to your confirmation email. After that, a cancellation keeps only the pickup and delivery fee you paid ($14.99, or nothing if your delivery was free); the rest is refunded. Refunds go back to the original payment method within 5 to 10 business days.

7. Weekly service

Weekly service holds your chosen day each week. Two days before each pickup we email you a payment link for that week; nothing is charged until you pay it. The same email has one-tap links to skip that week or stop the series. Two unanswered weeks in a row end the series on their own; book again any time. There is no contract and no card on file.

8. Gift pickups and referral codes

Gift purchases are final and non-refundable. A gift code is issued and emailed the moment the purchase completes; from that moment it cannot be cancelled, refunded, exchanged for cash, or transferred back to the buyer, whether or not the recipient uses it, and whether or not it is used before it expires. This applies to the buyer and to the recipient alike. Nothing in this clause limits rights that California law gives a consumer and does not allow us to limit.

A gift code covers the number of bags bought plus pickup and delivery, is valid for six months from purchase, and can be used once, for one order, by whoever holds it. It has no cash value. Extra bags or scent booster on a gift order are paid by the person booking. Once a gift code has been used to book a pickup, that pickup is an ordinary order under these terms: the booking can be moved or cancelled as any order can, but a cancellation returns the value to the gift code for a later booking within its six months, never as money.

A referral code is a one-time $14.99 credit we email to an existing customer after a friend they named completes a first order and it is delivered. It is valid for six months, works on one order, has no cash value, and does not combine with a gift code or the first-order discount. We may withhold a referral credit where the referral appears to be self-referral or otherwise abusive.

9. Lost, damaged, or missing items

Our Protection policy is part of these terms and is the only basis on which a claim is settled. In short: everything you send is used and is washed as one bag load without inspection, so we do not accept responsibility for the condition or value of individual items. The most we pay on any claim is the price you paid for the bag involved, refunded to you; we never pay item value, replacement, or repair. We are not liable for single missing items, for anything left in pockets, for items that should not be machine washed, or for items on our do-not-accept list. Claims must be reported within 48 hours of the delivery photo.

10. Health and safety

Bags containing bodily fluids, mold, pests, or chemicals are returned unwashed at no charge. We may decline future service to an address after such an order.

11. Your account and information

We collect only what we need to do the job: your name, mobile number, email, and pickup address, plus your order details. How we use and protect it is in our Privacy policy. We do not store card numbers; payments are processed by Stripe and PayPal.

12. Messages

By booking you agree to receive transactional emails and text messages about your order (confirmation, reminder, on the way, pickup, delivery). Reminder-type emails include a link to stop them. Reply STOP to any text to stop texts; we may then have to contact you by email or cancel a pickup we cannot confirm.

13. Website

The website, its text, design and images are ours. You may use the site to book and manage orders. Do not scrape it, interfere with it, or use it for anything unlawful.

14. Disclaimers and liability

Except as stated in these terms and the Protection policy, the service is provided as is, without any other warranty. To the fullest extent the law allows, we are not liable for indirect, incidental, or consequential losses, and our total liability for any order, whether under these terms, the Protection policy, or otherwise, is limited to the amount you paid for that order, and for any single bag to the price you paid for that bag. Nothing in these terms limits rights that California law gives you and does not allow us to limit.

15. Disputes

These terms are governed by the laws of the State of California. If something goes wrong, email us first; we resolve almost everything within a day. Any dispute that cannot be resolved that way will be handled in the state or federal courts located in Los Angeles County, California, or in small claims court where eligible.

16. Changes to these terms

We may update these terms. The date at the top shows the current version. Orders placed before a change are covered by the terms in force when they were placed.

Questions about these terms: contact@laundrywashandfoldpickup.com.